- Help Centre
- PolyPrint
- Troubleshooting
I get the error code 1401 on boot up of the machine?
The chips on the cartridge have become too low and need to be reset using the below sequence.
- Turn off the printer and reboot
- When the non-genuine message appears you need to click Proceed, then yes then no. the printer will boot up to the ready state which will allow you to reset the cartridges.
- Press the Shift key followed by the eject key (Cartridge reset key on echo 2) it should display ink level reset and the machine can be booted up correctly.