Melco basic troubleshooting guide

If you are experiencing any kind of sewing or quality issues with your Melco embroidery machine, please follow all the steps below:-

Check the bobbin tension is set to 250-300 with the thread out of the pigtail and when pulling the thread through it is nice and smooth.
Change the bobbin thread and bobbin case.
Check the needle is not bent, blunt or at the wrong angle if in any doubt change the needle.
Inspect the thread feed wheels for grooves, thread, or damage.
For dense fabrics like caps or leather and for speciality threads like metallics use a larger size needle (85’s / 90’s).
Check the presser foot is the correct height, if unsure turn the gear completely anticlockwise to the lowest point
Check the machine is threaded correctly.
Check that the minimum preset is set to 4 points and not lower, it should be set to a minimum of 6 for non-polyester thread.
Run the Amaya test design using any needles you are experiencing thread breaks on to determine if it is the current design causing the issue: Download here
Remove the needle plate and clean out the trimmer area and rotary hook area, lubricate when refitting.
Check and adjust the rotary hook support if required using the guide: How to adjust the rotary hook support
Reboot the machine and software to ensure good communication.
Reflash the firmware using this guide: How to reflash the firmware
Check the hook timing position and adjust if necessary, using this guide: EMT16X hook timing guide

If you follow all of the above steps to no avail a service visit may be required, please raise a ticket with our support team.