Melco software licence reset process
You may experience issues launching the software after any major security updates by Windows. This can lead to the license manager to think that the software has been activated on another PC, you will receive the error ‘This software license has already been activated on another PC’
To fix this you have to fill in the form linked below, this will start the process of resetting and unlocking your licence code.
The process can take anywhere up to 4 hours to be completed.
During the reset process you can run the software in Lite mode, this will give you access to use 1 machine with limited capability but means you will still be able to produce some items.
We will be notified that you have filled out the form and your details will automatically be forwarded onto the correct department at Melco for the licence to be reset.
Once the licence has been reset you will have to input your licence number starting with M201 for Melco OS or DS11 for Design Shop into the licence box that pops up when the software is launched and click activate. You will then get a congratulations message and your software will be active once again.