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How to request shipping of my user replaceable print head

You can easily order the correct replacement parts for your printer. If you are using a printer that allows you to replace the parts yourself

  • Click the Printers tab
  • Click Details on the row of the printer for which you want to request shipping replacement parts 

  • Click the Device information tab
  • Click Spare Part Request
  • The Spare Part Request screen is displayed.
  • The Spare Part Request button is not displayed for printers that do not allow customers to replace parts themselves. The status of the previous request is displayed below the button.

  • Enter the required items, and then click OK
  • Click Register on the confirmation screen

  • This completes the procedure.